§ 47-826. Record review.

(a)

In the event a user disagrees with the decision of the hearing examiner, the user or the user's designated representative may request a record review of the hearing examiner's decision. The request for a record review shall be submitted by the user online through a specially-designated link on the department's website or in writing to the department's Utility Customer Service, P.O. Box 4863, Houston, TX 77210-4863, no later than 15 business days following the date of the city's letter advising the user of the hearing examiner's decision.

(b)

The record review will be conducted by a three-member review panel of hearing examiners and shall not include the hearing examiner who made the decision on the appeal. The panel's record review is limited to the information considered by the hearing examiner during the appeal.

(c)

The city shall notify the user of the outcome of the panel's record review using the same address and the same medium by which the request was tendered (whether in writing via the U.S. Postal Service or electronically), including advising the user of the adjustment, if any, made to the drainage charge.

(d)

The decision of the record review panel is final.

(Ord. No. 2014-336, § 10, 4-23-2014)